How to hide or remove COE and HR Service fields when manually creating an HR Case in HRSD?

[Satyam123]

Hi Community,

I'm working on HR Case Management in HRSD and have a requirement to hide or remove the "COE" and "HR Service" fields when manually creating an HR Case (as shown in the screenshot below).

Is it possible to hide or bypass these fields during manual case creation? If so:

Any suggestions or best practices would be appreciated!

Thanks in advance.

 

[Dr Atul G- LNG]

Any specific reason for removing this? There are two things you need to do, but after removing the field, make sure to fully test the case lifecycle, as this field might have dependencies on other flows or executions within the case.

Steps to follow:

1. Open the case in Native View

2. Change the view to Workspace (WS)

3. Go to the Form Layout and remove the field

4. Since the field is mandatory, you’ll also need to:

   • Disable the UI Policy, or

   • Check whether it’s marked mandatory at the dictionary level or via UI Policy

Make sure to validate thoroughly after making these changes.

[Subramanyam V]

Hi,

You can create a widget in the portal - which will have record producer to create case with COE; but COE details need to be populated thru the record producer script and data definition lookup table to load COE, assignment group details based on some conditions.