Developer

Dynamic Colouring on Status Reports

Hi, Wondering if anyone has found a solution to this please. We use Project Workspace as part the Strategic Portfolio Management module. When creating a status report, Servicenow applies a JSON sn_doc_page_template. In the Current Status section, the...

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Need to comment the Lines in Notification

Hello Team,I need help in commenting the ${mailto:mailto.approval} Screenshot belowThe Type is HTML only

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AI Search: Similar Issue Deflection

AI Search · Custom Apps · Ticket Deflection Reducing Duplicate Tickets with AI Search Duplicate tickets are a quiet productivity tax. This article walks through a lightweight pattern that catches duplicates before they are created — as the user ...

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Waiting for Personal Developer Instance from 8 days

Hello Team, I joined the Personal Developer Instance (Australia) waitlist over 10 days ago, but I haven't received an instance yet. Developer email: ****@gmail.com Could someone please check whether my request is active or advise if there is any issu...

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How can we control the visibility of queues in Agent chat of SOW

How can we control the visibility of queues in Agent chat of SOW.OOB, all active queues are shown in chat so sometimes agent may route ticket to different queueWe want to show only specific queues to Agent based on Agent's location.I tried ACL but it...

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based on license type and product we need to hide terms and condition variable

License type variable is select box variable and product variable is lookup select box variable.License type is freeware time only terms and condition visible Autocad product lice type also freeware but particularly this product i don't need to visib...

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How to group records by a certain field when a widget is clicked on in EA Workspace

In ServiceNow, I'm working on the below widgets:At the moment, when I click on any of the 4 bottom widgets, the numbers are shown based on the field they are grouped by. However, when I click on any of the widgets, they open all of the records from t...

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How in load excel data from Sharepoint into an import table.

Hello, There is an excel file in SharePoint that is updated regularly by a business team. We are looking to ingest this file and load the data into a custom table. I was able to create a Data source and makes a REST API call to Microsoft Graph API. ...

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How to fetch Assets data excel file from SharePoint to ServiceNow Computer table ?

Hi We want to do the Asset management.we have to a process to save the Computer data on Sharepoint, and we want to fetch that to Computer table in SN on every 15 days. we want to do this as, we are unable to do it from Intune to SN, as we only have t...

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CIS-DISCO Exam – Practice Questions and Preparation Resources

Hi Every One,I am preparing for the Certified Implementation Specialist – Discovery (CIS-DISCO) certification exam and am looking for legitimate practice resources.Could anyone please share:Practice questions or sample questionsExam preparation tipsA...

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In Mobile application Quick links are appearing at the bottom

I have a requirement to move the quick links section after home page search, I tried changing the order of quick links an given lowest order but still quick links is appearing at the bottom only, Is there anyway to move quick links on top of My Activ...

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For the Azure report, data to be grouped and reported based on Azure Resource Group

We have a requirement to create a report that groups Azure resources by Azure Resource Group. Current setup:Azure resources are discovered through ServiceNow Cloud Discovery.Azure Resource Groups are available as separate CI records.We need a report ...

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How to pre populate attachment variable inside record producer

Hi,I create a Record Producer and one of the variables is of type Attachment. I would like to pre populate this variable with a pdf file and to have a digital signature underneath, is it possible ?

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How to auto-change Incident state from On Hold to In Progress on reassignment and make Work Notes ma

Hi Team, I need guidance on implementing the following requirement in ServiceNow Incident Management: Requirement: When an Incident is currently in "On Hold" state and the ticket is reassigned (Assignment Group or Assigned To changes), the system sho...

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Resolved! Custom skill for External Users

I am developing a custom skill using the Now Assist Skill Kit and would like to know if it is possible to expose this skill on a portal (such as the CSM portal) for use by external users. I am aware that there will be costs associated with each skill...

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