How to Hide “Recent SMS” Section in Case Record Page in CSM Configurable Workspace?

[swethavelu]

Hello Community,

I am working on CSM Configurable Workspace and have a requirement to customize the Case record page.

Current Behavior:

• Inside the case record, under Customer Information related list, there are cards such as:
  • Recent SMS
  • Recent Chat
  • Recent Cases
  • etc.

Requirement:
I want to hide the Recent SMS card from the Customer Information section on the Case record page.

Questions:

1. What is the best way to hide or remove the Recent SMS card?

Thank you in advance for your guidance!

[Ankur Bawiskar]

@swethavelu 

go to this URL and see and explore here if somewhere you can remove that

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_screen_type.do?sys_id=27e836e73b1710109381266914efc43e

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[swethavelu]

Hi @Ankur Bawiskar 

Thank you for your response. I see a lot of JSON code, and I’m unsure where or what exactly needs to be modified to hide the “Recent SMS Conversations” section. Could you please provide the precise navigation steps to achieve this?

[Ankur Bawiskar]

@swethavelu 

share screenshots for the JSON and actual json for this record in related list

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sarthak Kashyap]

Hi @swethavelu ,

I checked your problem in my Instance 

Please navigate to 

https://<yourInstance>.service-now.com/sys_ux_macroponent.do?sys_id=5248b161738610109234c346c4f6a752

In composition search for "Recent SMS" check that JSON and remove that. it will work

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak