How to Hide “Recent SMS” Section in Case Record Page in CSM Configurable Workspace?

[swethavelu]

Hello Community,

I am working on CSM Configurable Workspace and have a requirement to customize the Case record page.

Current Behavior:

• Inside the case record, under Customer Information related list, there are cards such as:
  • Recent SMS
  • Recent Chat
  • Recent Cases
  • etc.

Requirement:
I want to hide the Recent SMS card from the Customer Information section on the Case record page.

Questions:

1. What is the best way to hide or remove the Recent SMS card?

Thank you in advance for your guidance!

[Ankur Bawiskar]

@swethavelu 

go to this URL and see and explore here if somewhere you can remove that

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_screen_type.do?sys_id=27e836e73b1710109381266914efc43e

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