Hello Community,
I am working on CSM Configurable Workspace and have a requirement to customize the Case record page.
Current Behavior:
- Inside the case record, under Customer Information related list, there are cards such as:
- Recent SMS
- Recent Chat
- Recent Cases
- etc.
Requirement:
I want to hide the Recent SMS card from the Customer Information section on the Case record page.
Questions:
- What is the best way to hide or remove the Recent SMS card?
Thank you in advance for your guidance!
Hi
Navigate to UI Builder -> Page collections -> CSM default record post-Details
Duplicate variant for Customer Information default and keep its order to lowest
Go to the container list, check the list title and hide the container
Hi
Navigate to UI Builder -> Page collections -> CSM default record post-Details
Duplicate variant for Customer Information default and keep its order to lowest
Go to the container list, check the list title and hide the container
