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‎04-06-2020 02:17 PM
Hello all,
Does anyone know how to hide the number shown next to Knowledge categories on the portal?
Thanks!
Mike
Solved! Go to Solution.
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Service Portal Development
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‎04-06-2020 02:52 PM
Navigate to the designer view of KB_view2 page and open it in designer view. Click on Pen Icon in KB Categories - KBv3 and select Omit Badge counts.
This will remove the count from the widget
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‎04-21-2020 02:02 PM
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‎04-22-2020 01:41 PM
Hi rajneeshbaranwal,
There were two records displayed under Instances. Both had a empty "Title" field. I change the Bootstrap color of the first record to Primary, tested and there was no difference.
Today I tried setting the 2nd record to Primary (sorry, should have tried this yesterday) and Categories is now Blue. I don't fully understand the changes I am making here and what widget instances are but my assumption is that these are the individual instances of this widget that appear in different areas of the portal. Hence, when I applied the change you suggested earlier "Omit badge counts (can improve performance for large categories)" it was only applied to that instance of the widget and not the instance that is used when you actually click on a category. I now have the "Omit badges..." flag set on both instances and Bootstrap color=Primary set as well and everything is working as expected. Please let me know if I am misunderstanding this. If not, I think I am all set. Thanks so much for your help!
Mike
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‎04-22-2020 02:39 PM
Best ways to identify the instance would be to go the page and click on the instance URL of the widget.
The values in Fields field of widget tells that these fields are used as options in the Widget.
If you see HTML section of the widget, It shows options.color and options.title but these options are not defined in the Widget.
It means these are coming from Fields field of the Widget.