How to hide the "Create work order" button in CSM Configurable workspace in servicenow

Srinivasu2
Tera Contributor

‎03-06-2024 07:58 AM

Hi Team,

 

How to hide the "Create work order" button in CSM Configurable workspace in ServiceNow

 

Srinivasu2_0-1709740672227.png

 

 

Thanks

Srinivasu

 

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James Chun
Kilo Patron

‎03-06-2024 01:57 PM

Hi @Srinivasu2,

 

There is a 'Create Work Order' UI Action on the Case [sn_customerservice_case] table.

 Open the record and you an either disable it completely or disable it only on the Workspace by unchecking the 'Workspace Form Button' checkbox.

 

Cheers

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Tai Vu
Kilo Patron
Kilo Patron

‎03-07-2024 01:19 AM

Hi @Srinivasu2 

That button should be this UI Action below.

Name: Create Work Order

URL: https://<instance_name>.service-now.com/sys_ui_action.do?sys_id=712819780f3633005cbf3694ba767e7a

 

Cheers,

Tai Vu

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