Agent workspace global search method

[tpeleg]

Hello experts,

There is an option to find the agent workspace global search mechanism? I mean, how the results are indexed based on search key word? if yes, there is an option to modify it? for example, to look for an HR Profile based on other sys_user field which is not name/employee number.

Thanks,

Tomer

[Dr Atul G- LNG]

Hi @tpeleg 

Might be helpful

https://www.servicenow.com/community/next-experience-forum/global-search-within-service-operations-w...