How to Hide the Resolve button in incident form for service operation workspace view for some states

[SM123]

Hello All,

URGENT : How can we HIDE the Resolve button in service operation workspace view when incident is in new state. it means i want resolve button to be visible only when incident is on in progress, On hold state. could anyone please help. Thank you!

[Sumanth16]

Hi @SM123 ,

Go to declarative actions and search Resolve Button. IN Server conditions add your conditions.

Please refer below thread:

https://www.servicenow.com/community/next-experience-blog/workspace-for-a-custom-app-buttons/ba-p/26...

Kindly mark my answer as Correct and Helpful based on the Impact.

Thanks & Regards,

Sumanth Meda