How to hide uncheck variables from service portal

[jyotisaroj]

Hi,

We have a requirement for multiple selection, so we have created the variables of type checkbox, now when the request is submitted the unchecked variable is visible in the Additional details of esc portal. 
I have gone through the solution of How to hide unchecked checkbox variable on Self Portal.  
Now I have clone the variable summarizer widget and made the changes, but I need a help on how to call this widget for my Service Catalog, what are steps for calling the Copy of Variable summarizer and how to test it.

[Ankur Bawiskar · Accepted solution]

@jyotisaroj 

the link you shared already has working solution.

Did you update this record? try giving your custom widget here

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shivalika · Accepted solution]

@jyotisaroj adding to my previous mail 

Change the type to custom and widget  field. Your widget, use this only if your widget is correctly configured. Else use "Variables read only as recommended by SN"

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[Ankur Bawiskar]

@jyotisaroj 

did you add some static HTML and see if your new widget is rendered?

[jyotisaroj]

Yes, as per the article i have modified
<div ng-if="variable.type !='7' || (variable.type == '7' && variable.display_value != 'false')">
</div>

[Ankur Bawiskar · Accepted solution]

@jyotisaroj 

this worked for me in the cloned widget.

HTML: No change here actually

<div ng-if="c.data.variables.length > 0" ng-init="c.variable_toggle = c.toggle">
  <button class="btn variables-toggle-btn" aria-expanded="{{c.variable_toggle}}" aria-label="{{data.ariaLabel}}" ng-click="c.variable_toggle = !c.variable_toggle" ng-if="!c.hide_control">
    <span style="font-size: 12px;" class="glyphicon" ng-class="c.variable_toggle ? 'glyphicon-chevron-down' : 'glyphicon-chevron-up'"></span>
    {{data.label}}
  </button>

  <div ng-if="c.variable_toggle" id="variables-toggle" aria-hidden="{{!c.variable_toggle}}">
    <hr role="presentation" ng-if="!c.hide_control">
    <div class="m-b break-word" ng-repeat="variable in c.data.variables">
      <label class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>
      <div ng-if="!variable.multi_row">
        <div ng-switch="variable.type">
          <!-- 27 is type URL, 33 is type Attachment -->
          <a ng-switch-when="27" class="pre-wrap" title="{{::variable.label}}" href="{{::variable.display_value}}" target="_blank">{{::variable.display_value}}</a>
          <span ng-switch-when="33" class="file-attachment">
          	<a ng-if="::variable.state != 'not_available'" class="pre-wrap" title="{{::variable.label}}" href="javascript&colon;void(0);" ng-click="scanAttachment(variable)" aria-label="${Download {{variable.display_value}}}">{{::variable.display_value}}</a>
            <span ng-if="::variable.state == 'not_available'" class="error">
							<a class="pre-wrap" title="{{::variable.label}}" href="javascript&colon;void(0);" ng-click="scanAttachment(variable)" aria-label="${File {{variable.display_value}} failed security scan}">{{::variable.display_value}}</a>
             	(${File failed security scan})
            </span>
          </span>
          <span ng-switch-default class="pre-wrap">{{::variable.display_value}}</span>
        </div>
      </div>
      <div ng-if="variable.multi_row">
        <a href="javascript&colon;void(0)" id="{{ 'popoverLink' + $index }}" class="hidden-xs" aria-haspopup="true" aria-expanded="false" ng-click="c.togglePopover($index)"
         uib-popover-template="'sp_multirow_vs_summarizer.html'" popover-title="{{variable.label}}" popover-placement="auto top" popover-append-to-body="true" popover-trigger="none" popover-is-open="c.isPopoverOpen[$index]">{{::c.getMrvsLink(variable)}}</a>
        <a href="javascript&colon;void(0)" class="visible-xs" ng-click="c.openMrvsModal(variable)">{{::c.getMrvsLink(variable)}}</a>
      </div>
    </div>
  </div>
</div>

Server Script: changes made here

(function() {
    data.label = options.label || gs.getMessage("Options");
    if (options.task)
        data.ariaLabel = gs.getMessage("{0} for {1}", [data.label, options.task]);
    else
        data.ariaLabel = data.label;
    if (options.variables) {
        data.variables = filterVariables(options.variables);
        return;
    }
    data.labelClose = gs.getMessage("Close");
    var tableName = options.table || $sp.getParameter('table');
    var sysId = options.sys_id || $sp.getParameter('sys_id');

    if (!new global.SPWidgetAccessControl().hasPublicAccess(tableName, $sp, options, input)) {
        gs.warn("Deny access to table which is not public: " + tableName);
        data.isValid = false;
        return;
    }

    var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);

    if (record == null)
        return;

    data.canRead = record.canRead();
    if (!data.canRead)
        return;

    data.variables = filterVariables(new GlobalServiceCatalogUtil().getVariablesForTask(record, true));

})();

function filterVariables(variables) {
    if (variables == null || variables.length == 0)
        return variables;

    var filteredVariables = [];
    variables.forEach(function(variable) {

        if (variable.visible_summary) {
            // push the variable only when it's checkbox and true
            if (variable.type.toString() == '7' && variable.display_value.toString() == 'true')
                filteredVariables.push(variable);
            else if (variable.type.toString() != '7') // push all other variables as it is
                filteredVariables.push(variable);
        }

    });

    return filteredVariables;
}

Server Side Script highlighted: push checkbox only when value is true

RITM has unchecked variable in variable editor

Unchecked variable is hidden on portal:

Standard ticket config record:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@jyotisaroj 

You can mark this response correct as well so that it helps future members in community.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jyotisaroj]

Thanks a lot @Ankur Bawiskar,
I can still see that "Additional Details" is empty.
Here's what I have did according to the solution

I have clone the widget of Variable Summarizer.

HTML:

<div ng-if="c.data.variables.length > 0" ng-init="c.variable_toggle = c.toggle">

  <button class="btn variables-toggle-btn" aria-expanded="{{c.variable_toggle}}" aria-label="{{data.ariaLabel}}" ng-click="c.variable_toggle = !c.variable_toggle" ng-if="!c.hide_control">

    <span style="font-size: 12px;" class="glyphicon" ng-class="c.variable_toggle ? 'glyphicon-chevron-down' : 'glyphicon-chevron-up'"></span>

    {{data.label}}

  </button>

  <div ng-if="c.variable_toggle" id="variables-toggle" aria-hidden="{{!c.variable_toggle}}">

    <hr role="presentation" ng-if="!c.hide_control">

    <div class="m-b break-word" ng-repeat="variable in c.data.variables">

      <label class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>

      <div ng-if="!variable.multi_row">

        <div ng-switch="variable.type">

          <!-- 27 is type URL, 33 is type Attachment -->

          <a ng-switch-when="27" class="pre-wrap" title="{{::variable.label}}" href="{{::variable.display_value}}" target="_blank">{{::variable.display_value}}</a>

          <span ng-switch-when="33" class="file-attachment">

          <a ng-if="::variable.state != 'not_available'" class="pre-wrap" title="{{::variable.label}}" href="javascript&colon;void(0);" ng-click="scanAttachment(variable)" aria-label="${Download {{variable.display_value}}}">{{::variable.display_value}}</a>

            <span ng-if="::variable.state == 'not_available'" class="error">

<a class="pre-wrap" title="{{::variable.label}}" href="javascript&colon;void(0);" ng-click="scanAttachment(variable)" aria-label="${File {{variable.display_value}} failed security scan}">{{::variable.display_value}}</a>

              (${File failed security scan})

            </span>

          </span>

          <span ng-switch-default class="pre-wrap">{{::variable.display_value}}</span>

        </div>

      </div>

      <div ng-if="variable.multi_row">

        <a href="javascript&colon;void(0)" id="{{ 'popoverLink' + $index }}" class="hidden-xs" aria-haspopup="true" aria-expanded="false" ng-click="c.togglePopover($index)"

         uib-popover-template="'sp_multirow_vs_summarizer.html'" popover-title="{{variable.label}}" popover-placement="auto top" popover-append-to-body="true" popover-trigger="none" popover-is-open="c.isPopoverOpen[$index]">{{::c.getMrvsLink(variable)}}</a>

        <a href="javascript&colon;void(0)" class="visible-xs" ng-click="c.openMrvsModal(variable)">{{::c.getMrvsLink(variable)}}</a>

      </div>

    </div>

  </div>

</div>

Server Script:

(function() {
data.label = options.label || gs.getMessage("Options");
if (options.task)
data.ariaLabel = gs.getMessage("{0} for {1}", [data.label, options.task]);
else
data.ariaLabel = data.label;
if (options.variables) {
data.variables = filterVariables(options.variables);
return;
}
data.labelClose = gs.getMessage("Close");
var tableName = options.table || $sp.getParameter('table');
var sysId = options.sys_id || $sp.getParameter('sys_id');

if (!new global.SPWidgetAccessControl().hasPublicAccess(tableName, $sp, options, input)) {
gs.warn("Deny access to table which is not public: " + tableName);
data.isValid = false;
return;
}

var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);

if (record == null)
return;

data.canRead = record.canRead();
if (!data.canRead)
return;

data.variables = filterVariables(new GlobalServiceCatalogUtil().getVariablesForTask(record, true));

})();

function filterVariables(variables) {
if (variables == null || variables.length == 0)
return variables;

var filteredVariables = [];
variables.forEach(function(variable) {

if (variable.visible_summary) {
// push the variable only when it's checkbox and true
if (variable.type.toString() == '7' && variable.display_value.toString() == 'true')
filteredVariables.push(variable);
else if (variable.type.toString() != '7') // push all other variables as it is
filteredVariables.push(variable);
}

});

return filteredVariables;
}
-----------------------------------------------------
Changed the ticket Tab configuration.

All the steps I have followed still I can see the empty Additional Details.