How to Hide variable from variable set for particular item

nagaklv
Tera Contributor

Hello Community,

Can anyone help us.

We have variable set with few variables and we are this variable set for couple of catalog items,

Our case we want hide particular variable in one catalog item how to do this tried with catalog client script onload and ui policy and it's not working still visible in portal Can anyone help us with solution for this

Please note this variable is mandatory in variable set

Thanks,

Nagesh

1 ACCEPTED SOLUTION

Tim Kulhavy
ServiceNow Employee
ServiceNow Employee

Hey! Using a catalog ui policy should be the easiest solution. Set the catalog ui policy to apply on the specific catalog item, build your condition (leave empty if it should always apply) and then use an UI policy action where you set the variable from the variable set to Mandatory -> false and Visible -> false. The other attributes can stay with "Leave alone".

This should work in Service Portal as well.

 

The UI policy action could look like this: (Standard Employee Questions is the variable set in this example)

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27 REPLIES 27

Then it should work fine.

It has worked in past

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

 how to  make visible variable from variable set for particular item?

Hi,

you can refer the same logic I shared via script

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I tried with same login but it not worked Please see which i am trying. but i am seeing this variable in all item

 

function onLoad() {

if(g_form.getUniqueValue() == 'f86b7d891bafe4507703620e6e4bcb1d'){

g_form.setVisible('do_you_require_bim_capability_1', true);
}

}

Hi,

your onLoad should applies to Catalog Item

Also you want to make that variable as visible only for 1 item; then hide it for others

Also if that variable is mandatory then make it non-mandatory first and then hide

function onLoad() {

if(g_form.getUniqueValue() != 'f86b7d891bafe4507703620e6e4bcb1d'){

g_form.setMandatory('do_you_require_bim_capability_1', false);

g_form.setVisible('do_you_require_bim_capability_1', false);
}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader