How to Hide variable from variable set for particular item

nagaklv · ‎04-15-2021

Hello Community,

Can anyone help us.

We have variable set with few variables and we are this variable set for couple of catalog items,

Our case we want hide particular variable in one catalog item how to do this tried with catalog client script onload and ui policy and it's not working still visible in portal Can anyone help us with solution for this

Please note this variable is mandatory in variable set

Thanks,

Nagesh

Tim Kulhavy · ‎04-15-2021

Hey! Using a catalog ui policy should be the easiest solution. Set the catalog ui policy to apply on the specific catalog item, build your condition (leave empty if it should always apply) and then use an UI policy action where you set the variable from the variable set to Mandatory -> false and Visible -> false. The other attributes can stay with "Leave alone".

This should work in Service Portal as well.

The UI policy action could look like this: (Standard Employee Questions is the variable set in this example)

View solution in original post

Ankur Bawiskar · ‎04-15-2021

@nagaklv@gmail

this should work fine

1) onLoad Catalog Client Script which Applies to Variable Set

2) UI Type - ALL

3) Script below

Ensure you add valid catalog item sys_id in below

function onLoad(){

	if(g_form.getUniqueValue() == 'Your Catalog Item SysId Here'){
		g_form.setMandatory('variable1', false);
		g_form.setVisible('variable1', false);
	}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

nagaklv · ‎04-15-2021

In Portal it's still visible

Ankur Bawiskar · ‎04-15-2021

Hi,

for portal also g_form.getUniqueValue() should give your item sys_id

Did you set UI type - ALL?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

nagaklv · ‎04-15-2021

Yes ankur set as UI type all