How to hide variables via script on portal's additional details?

[Jainil Sharma]

I want to hide few variables in the Additional Details of Portal if the RITM is created via Order guide. Unchecking the "Visible on Summaries" will hide these variables permanently, which I do not want. If RITM is created using the catalog item then I want to show those variables, but not if the RITM is created via Order guide.

Is there any way I can achieve this by scripting?

Kindly help.

[Quinten]

Hello Jainil

I believe it's making use of the standard ticket configuration page.

Please check the following record:

https://<your_instance>.service-now.com/nav_to.do?uri=ticket_configuration.do?sys_id=6752a2a387f1001...

Here you can modify the information/fields that are visible for the end-user.