How to hide variables via script on portal's additional details?

Jainil Sharma
Tera Contributor

‎06-21-2023 11:37 PM

JainilSharma_0-1687415642906.png

I want to hide few variables in the Additional Details of Portal if the RITM is created via Order guide. Unchecking the "Visible on Summaries" will hide these variables permanently, which I do not want. If RITM is created using the catalog item then I want to show those variables, but not if the RITM is created via Order guide.


Is there any way I can achieve this by scripting?

 

Kindly help.

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Quinten
Tera Guru

‎06-21-2023 11:39 PM

Hello Jainil

 

I believe it's making use of the standard ticket configuration page.

Please check the following record:

https://<your_instance>.service-now.com/nav_to.do?uri=ticket_configuration.do?sys_id=6752a2a387f1001...

 

Here you can modify the information/fields that are visible for the end-user.

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