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How to identify OOB conversation topic to modify in Virtual Agent

ramesh_r
Mega Sage

Hi All,

 

I am working on the Virtual Agent. i am facing an issue in the OOB conversation.

 

When I type "user facing login issue" its gives some details with "I want something else" option

once I clicked the "I want something else" option then directly ends the conversation with the below-highlighted message.

but it should proceed with some other option without ending

Please guide me on how to do that.

 

ramesh_r_0-1722002078967.png

 

 

 

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