How to identify OOB conversation topic to modify in Virtual Agent
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07-26-2024 06:56 AM - edited 07-26-2024 06:56 AM
Hi All,
I am working on the Virtual Agent. i am facing an issue in the OOB conversation.
When I type "user facing login issue" its gives some details with "I want something else" option
once I clicked the "I want something else" option then directly ends the conversation with the below-highlighted message.
but it should proceed with some other option without ending
Please guide me on how to do that.
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