How to implement a back button in the Service Portal

Yokota Misaki
Tera Expert

After submitting a record in the service portal, what script should I write in the UI action to return to the previous screen?
Please let us know.

 

In the URL of the screen where you press the [New] button to create a record
SySID of the record associated with the new record is embedded in the URL of the screen where the [New] button is pressed to create a record.

It looks like this

ex)  https://[ inctance name ].service-now.com/sp?id=lf&table=[ table name ] &filter=[ table name 2 ]%3D{ Sysid }&view=[ View name ]


We apologize for our poor English.

Best regards.

2 ACCEPTED SOLUTIONS

After researching, we learned that UI actions are not supported in the Service Portal.
Therefore, we will give up on this implementation.
Thank you very much.

View solution in original post

Community Alums
Not applicable

Hi @Yokota Misaki ,

You have marked your own answer as Correct mistakenly !! As that's not correct answer.

you can only show UI actions on the form in portal which are Server Side.

 

View solution in original post

6 REPLIES 6

After researching, we learned that UI actions are not supported in the Service Portal.
Therefore, we will give up on this implementation.
Thank you very much.

Community Alums
Not applicable

Hi @Yokota Misaki ,

You have marked your own answer as Correct mistakenly !! As that's not correct answer.

you can only show UI actions on the form in portal which are Server Side.