How to Implement an Employee Onboarding Solution

[rwagner]

Good Day,

        I am running the current Istanbul release and need to create an onboarding system that would create the following tasks for our engineers to complete:

• Active Directory account creation
• Order Hardware
• Configure Software
• Configure Phone systems
• Order O365 licenses
• Test hardware / software
• Deliver hardware to end user

Is it possible to create these tasks in a master incident / change request to flow in a structured order? Is it possible to have this templated?

Thank you for your time.

Rich

[Sai Anna]

I would suggest using Order Guide for creating onboarding application. you can design form to capture required information and create rules based on conditions to create a bundle of request items. Order Guide creates a single request with multiple request items based on Rules.

Please look at following ServiceNow Order Guide Tutorial

Video tutorial

Create an order guide

Thanks,

Sai

Hit like, Helpful or Correct depending on the impact of the response

[Shishir Srivast]

Please check if this helps:

http://wiki.servicenow.com/index.php?title=Human_Resources_Service_Management#gsc.tab=0

Human Resources

[Kalaiarasan Pus]

Incident is used to manage service disruption and change request is used to manage the risk, authorize and perform validated operation on configuration items.

Employee onboarding is a request and not a incident or a change. Are you sure that your design approach is right?

[rwagner]

Good day.. I meant to say Request. Is there a good way of doing this?