How to import pdf documents to knowledge base

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Balakrishna_ABK
Tera Guru

‎12-30-2023 07:32 AM

I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below picture

Akhil7842_0-1703950133869.png

Is there any advance knowledge management plugin to make pdfs to accept ?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-30-2023 07:36 AM

Hi @Balakrishna_ABK 

 

You can attach PDF to knowledge articles but cant import as PDF.

 

Check this link

 

https://www.servicenow.com/community/now-platform-forum/can-we-import-pdf-as-knowledge-article/m-p/1...

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-30-2023 07:36 AM

Hi @Balakrishna_ABK 

 

You can attach PDF to knowledge articles but cant import as PDF.

 

Check this link

 

https://www.servicenow.com/community/now-platform-forum/can-we-import-pdf-as-knowledge-article/m-p/1...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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