How to import pdf documents to knowledge base

Balakrishna_ABK · ‎12-30-2023

I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below picture

Is there any advance knowledge management plugin to make pdfs to accept ?

Dr Atul G- LNG · ‎12-30-2023

Hi @Balakrishna_ABK

You can attach PDF to knowledge articles but cant import as PDF.

Check this link

https://www.servicenow.com/community/now-platform-forum/can-we-import-pdf-as-knowledge-article/m-p/1...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Kidambi · 4 weeks ago

@ralvarez its a paid software ?

ralvarez · 4 weeks ago

Hi @Kidambi,

Yes, it is a paid solution.

We are currently offering it directly while we prepare the ServiceNow Store release. Pricing depends on the use case and expected volume. I’ll be happy to go through the details with you during the demo.

Nadine5 · a month ago

Hello @ralvarez ,

I also am interested in this solution. How can we obtain more information?

Thank you

ralvarez · a month ago

Hi @Nadine5,

Happy to help! Drop me a line at roberto@swissflowit.com and I'll be happy to answer any questions you may have or set up a quick call/demo if you prefer.