Hi Buddy,
In ServiceNow, this isn’t something users can change themselves.
The font size for Reply / Reply All is controlled by the email client template and CSS, not by a user preference like in Outlook. If you’re using the classic Email Client, the usual way to increase it is:
Go to System UI → Email → Email Clients
Open the Email Client you’re using (often the Default one)
Update the HTML/body styling to use a larger font size (for example, set the body or wrapper div to 14px)
That change applies globally to everyone.
If you’re replying from Workspace, it’s more limited — the email composer is locked down OOB and there’s no simple setting to increase the default reply font size.
So Basically:
There’s no per-user setting
Classic Email Client = doable via template/CSS
Workspace = mostly fixed unless you do deeper UX customization
@kamblepooja - Please mark Accepted Solution and Thumbs Up if you found helpful
