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03-11-2024 04:52 AM
I have a custom-scoped application that inherits from the Incident Management table and has it's own custom workflows to make it an incident management along with the global incident workflows.
I would like to create a change management in the same scoped custom application that will take the values from the custom incident record and populate the change request form. The change request should also have a related list for the change tasks. Can someone please tell me how this can be done? Like which tables need to be inherited and how I can link the custom incident management system or create a new scoped change request directly from the scoped incident form?
Thank you in advance!
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03-14-2024 12:21 AM
You can use the same code as on OOB processes, just change the table name(s) to your custom tables.
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Mark
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03-11-2024 05:26 AM
Why? What is the upside of having two of the same processes in one instance? You can put different flows on the same table to make a distinction between flows.
If for some weird reason you are going through with this, you will need to create new tables, extended from change_request. I am just unclear if you want the change_tasks to be the OOB ones, but the entire requirement isn't a logical one, so perhaps I am missing more than just the value of doing it in this way.
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Mark
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03-11-2024 05:32 AM
Hey @Mark Manders ,
thank you for your response! This instance is shared by different departments each of which needs its own incident, change management etc. That's why I need a separate scoped application so that my departments incidents and change requests will only be allowed for my users. Could you please help me now that you know why I need this?
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03-11-2024 05:43 AM
It still doesn't make sense. You can have different flows for each department, without creating the scoped apps. From a maintenance point of view, you are creating a mess.
But just create new tables in your scoped app and hope the people having to maintain it won't run away.
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Mark
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03-12-2024 01:27 AM
@Mark Manders ,
Creating workflows isn't just the thing, each department has their own categories, sub-categories, Assignment groups that should only be shown for each categories, different states, different SLAs, all these can not be done without creating custom scoped applications that inherit the incident tables.
It's the people who maintain this who has told us to create scoped custom applications. Do you know of a way to redirect custom incident forms to directly create change requests?