Hello experts,
Please I need your help, I created an email script to add it to an email notification, here it is:
*******************************************************************************************
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
// Add your code here
template.print('<p><font size="2" color="#0f0f0f" face="helvetica">');
template.print(gs.getMessage('<br><i>Follow up your tickets in ServiceNow.</i>'));
template.print('</font></p>');
})(current, template, email, email_action, event);
****************************************************************************************
What I need is that if the user clicks on "ServiceNow" it takes the user to his opened tickets in the Service Portal,
how can that be done?
here is the SP Portal Page where I need users to be redirected:
https://company.service-now.com/sp?id=company_my_requests
Thank you!
