How to insert fields using ACLs, Business Rules,

[karola616]

How to insert fields using ACLs, Business Rules,

[SAI VENKATESH]

Hi @karola616 

In general we will not be using ACl's but we can use business rules.

Example: you can any business rule(before, after,async)  when insert.

(function executeRule(current, previous /*null when async*/) {

    var inc = new GlideRecord('incident');
    inc.initialize();
    inc.short_description = 'testing communty';
    inc.description = ''test';
    inc.insert();

})(current, previous);

Thanks and regards

Sai Venkatesh

[Ravi Gaurav]

Hi @karola616 

1. Inserting Fields Using ACLs

Access Control Lists (ACLs) in ServiceNow don’t “insert” fields — they control access to them.
But if you want to control who can insert values into specific fields (i.e., who can create or update a record), you do it with table-level and field-level ACLs.

For example:

Type	Operation	Applies to	Example
record	create	incident	Controls if a user can create a record in the incident table
record	write	incident.short_description	Controls if a user can set or change the short_description field
record	read	incident.caller_id	Controls if a user can view caller information

Key Point:
If a user doesn’t have create permission on a field or table, they won’t be able to insert that field’s value when creating a record.

So, while ACLs don’t insert fields, they decide who can insert or modify them.

 

2. Inserting Fields Using Business Rules

If you mean automatically populating field values during record creation, that’s where Business Rules come in.

A Before Insert Business Rule is ideal. Example:

(function executeRule(current, previous /*null when async*/) { // Automatically set field values before record creation if (current.short_description.nil()) current.short_description = "Auto-created incident"; // Set a default priority current.priority = 3; // Set caller based on logic var user = gs.getUserID(); current.caller_id = user; })(current, previous);

This runs before the record is inserted, ensuring the field values are added automatically even if the user didn’t set them.

 

3. Typical Use Case Example

Let’s say you want to auto-populate a custom field u_ticket_source when an incident is created via email.

You’d write:

(function executeRule(current, previous) { if (current.sys_import_set.nil() && current.sys_email.nil()) { current.u_ticket_source = "Manual"; } else { current.u_ticket_source = "Email"; } })(current, previous);

This ensures that when the record is inserted, the field u_ticket_source is automatically filled without user input.

---

Summary

Goal	Use This	Purpose
Control who can insert or update fields	ACL	Restrict or permit access
Automatically populate or modify fields during insert	Before Insert Business Rule	Add or adjust values programmatically

[Ankur Bawiskar]

@karola616 

sorry your requirement is not clear.