how to integrate ca service desk with servicenow

vemulavamsi
Mega Contributor

‎09-10-2017 11:02 PM

Hi Team,

I am new to servicenow integrations with other ticketing tools. Can any one please help me, how to integrate CA Service Desk with ServiceNow.

What are the prerequisites and what are the ways we have to integrate CA Service Desk with ServiceNow.

Thanks,

Vamshi Krishna

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5 REPLIES 5

Vishal36
Mega Guru

‎06-20-2018 03:48 AM

You can use an out-box-integration solution, OpsHub Integration Manager, for configuring a bi-directional integration between ServiceNow-CA Service Desk and create the integration in a few, simple steps.

OpsHub Integration Manager currently supports the following versions and entities for these two tools:

  • CA SDM: Versions (hmp-115, alb-165) and Entities (Change, request, Incident, Problem, Issue)
  • ServiceNow: Versions (glide-fuji-12-23-2014__patch3-04-07-2015*, Geneva Patch 7, Helsinki, Istanbul, Kingston) and Entities (All System/Custom entities which extend task and knowledge entity).

If you want to know more about OpsHub Integration Manager, you can visit this website: www.opshub.com.

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