How to integrate custom widget in ServiceNow agent workspace.

Gayatri Maringa
Kilo Contributor
I'm trying a scenario to integrate my html page with ServiceNow agent workspace UI where I can get user and agent message in that custom widget. Please help me to achieve this scenario same as below attached screenshot in ServiceNow agent workspace.
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3 REPLIES 3

Community Alums
Not applicable

Hi @Gayatri Maringanti ,

Unfortunately No!! That's not possible as of now. Agent Workspace is built on a completely different technology and thus you cannot add a custom widget.

Instead you have to build Next Experience components. See https://docs.servicenow.com/bundle/sandiego-application-development/page/build/components/concept/cu... for a starting point.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Thank you @Sandeep Dutta for the information.

Community Alums
Not applicable

Hi @Gayatri Maringanti ,

Glad to see my answer helped You. 
Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep