How to integrate custom widget in ServiceNow agent workspace.

Gayatri Maringa
Kilo Contributor

‎08-17-2022 10:28 PM

I'm trying a scenario to integrate my html page with ServiceNow agent workspace UI where I can get user and agent message in that custom widget. Please help me to achieve this scenario same as below attached screenshot in ServiceNow agent workspace.
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Community Alums
Not applicable

‎08-18-2022 12:24 AM

Hi @Gayatri Maringanti ,

Unfortunately No!! That's not possible as of now. Agent Workspace is built on a completely different technology and thus you cannot add a custom widget.

Instead you have to build Next Experience components. See https://docs.servicenow.com/bundle/sandiego-application-development/page/build/components/concept/cu... for a starting point.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Gayatri Maringa
Kilo Contributor
In response to Community Alums

‎08-18-2022 01:06 AM

Thank you @Sandeep Dutta for the information.

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Community Alums
Not applicable
In response to Gayatri Maringa

‎08-18-2022 01:15 AM

Hi @Gayatri Maringanti ,

Glad to see my answer helped You. 
Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep