Hi all, I am looking to create an 'Offboarding' type of Catalog Item, that when a requests comes through, it creates 5 different RITM's assigning to different assignment groups for each. With in those RITM's there will be multiple SCTASKs. Is this p...
Hi All, I want to create a General Inquiry(Service Catalog) exclusively for employees. We'll start with inquiries related to human resources, and in the next step, we would like to expand the range of departments used to escalate to other departments...
Hello Team, I/'m trying to delete all the records which I have loaded using import set. i'm trying to delete manually but some how few records are still showing up when I click on that records it's showing record not found. Can anyone help me to del...
Hello Team, Please advise how to debug this as i am unable to submit sprint. getting below error. Assist me to what needs to be done for this. Thanks Chandan
Hello, I would like to understand how does the IP address field type works? From the docs i understood that it supports dot-decimal e.g.10.34.51.20 and hex notation e.g. 0x0A223314. In the DB, the values are always stored in four-digit groupings in d...
Lets take an example like I hav 3 fields like country,state,city If country is selected as india,then the other two field choices should show only India states in State field and cities in City field. I have done something in client script but still ...
Hi Team,We are on Istanbul and I want to hide a specific category on a cloned SC Categories Widget. While the Widget works as designed I do not want to show "Report an Incident"I have made "Infrastructure" category only available to ITL users. Howeve...
How does one handle cross scope privilege in moving apps built in the studio between instances? For example, I have an app that needs to access a script include in the Global scope and I changed the include to allow for all scopes. That doesn't get...
Hi, We have users who would like the option to use a record producer, then 'add it to a cart' and come back at a later time to complete and submit. Similar to the shopping cart for catalog items. Has anyone done anything like this? Is it possible?...
I'm looking into how to best add different languages to the Service Portal. Is there a way to export all fields for a given catalog item into CSV, or to export all catalog items, and all of their fields so that I can create translation templates to i...
Good afternoon, We are working on better presenting our KB articles in our portal offerings. We added the RELATED LIST tab for the catalog item and record producers for the service portal- We are having trouble getting this chosen article to appear ...
Hi Everyone, Seeking your help please. I have created a notification triggered by an event. I intended to schedule the job to run daily. Unfortunately it seems that my script where unable to grab the records using the query I provided which is got ...
Hi folksI have just been asked by my colleague who is experimenting Credit Card Regex test to find out records with credit card number pattern. The sys_log has been written for testing but he wonders if the logs can be cleared?Thanks,
Hi, I have a requirement where i need to store variable values as json object but it need to be dynamic, as in the variables are different for every record hence it should dynamically use the variable name as object name and the corresponding value. ...
How can i find out who is the owner of particular catalog item?