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Is there any method to validate the worknotes/additional comments value on RITM form. Actual requirement is - I am putting some comments on RITM form from instance and opening the same record in service portal. Used Field Values Validation (SP) metho...
Hi Team,Does anyone know how to customize the Record Information in Service Operations Workspace?PFB screenshot for the reference. Please help me here.Regards,Ajay
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Hello everyone,I need to create a group approval workflow for emergency change request. Below are the conditions:1.- After requested for approval button is pushed then configuration_item.support group.2.- After #1 is approved, create SIMULTANEOUSLY:-...
Hi everyone. Ran into a perplexing thing today, which I would like your two cents on: When receiving an email, it's pretty easy to get certain information from that email: Senders email address, subject, body etc. But - what if I just want to get the...
Hi,I was confuse of this Knowledge article. please can anyone explain In details about this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781666 and what is purpose of the code below in the same article transformAsy...
Hi All, I have a requirement to set the Channel(Drop down field) field to "Internal" whenever the incident submitted from the portal has a company name value as "XYZ"Also, it should be manually changed by the agents. How to achieve this?
Hello In our current change request process, when a new CR is created, the user is required to complete a Risk Assessment of which if risk is high, then a check box called hotwash is checked. Let's say there are 3 approvers and all 3 approvers have t...
I have added a custom widget in the Service Portal incident page.I want to make the widget non editable when the incident state is "resolved" or "closed".Could you please tell how can i achieve this.Please find the below widget script. HTML <div clas...
Hi,In the custom pdf one sections should be displayed in a new page. i have used <div class="pageBreak"></div> but this syntax is not working. Can someone help me on this.Thanks,Priyanka
Hi, I can see this question has been asked a few times before but I can't find a solution for my issue. I've created a transform map to load the value of a newly created attribute on the sys_user table. When I run the transform map I get a unique key...
We have a requirement to be able to receive an automated email from another ServiceNow instance to our own. Currently, this is filtered out due to the OOTB box email filter rules for email headers. Namely, the conditions Header CONTAINS 'Auto-Submitt...
Hey all, I'm having a few difficulties checking for attachments, checking the attachments name for special characters, and checking for multiple instances of file extensions. We need to check for this due a process we have that errors out if the file...
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