Hello, I want to use Robust Transform Map with IRE, but I don't know where to call the CMDBTransformUtil API.I know I need to create an onBefore script on the transformation map, but I am lost in RTE. Thank you for your help.
Hi all, If I have a after business rule that runs ONLY on insert and I have a flow that runs on created ONLY for the same table, which would run first? From the tests that I have done I THINK the business rule runs first but I don't see any documenta...
Hi!I'm trying to implement a service catalog item with variable set containing two variables. The first one is requested for type dropdown of users and the other is a reference dropdown to group table.The idea is to filter the list of groups in group...
When creating a Utils Script Include. Identify the step that does not belong.There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.A. Identify the tableB. Script the function(s)C. Create a classD. Crea...
I have a service catalog item which contains list fields. In the catalog item there are two variables of type list collector they are Application and Role. My requirement is to create create a new record in User Application table(custom table) when t...
Hi All,I am facing an issue when login inn into ServiceNow instance SSO login is enabled for the instance but when ever I login it redirect me to the"instancename.service-now/external_logout_complete.do" Page says Logout successful You have been succ...
Hi, I need simple examples of Transform Map event script. As there are 7 choices for when this occurs.1)onBefore2)onAfter3)onForeignInsert4)onComplete5)onStart6)onReject7)onChoiceCreate Also how explicit transform script is different than transform ...
Hi , Is there a script to add multiple RITMS to single request? My requirement is that the catalog item can have multiple users in a variable and for each user a separate RITM has to be created under a single REQ
Hi Community ,Please Help help me this question What information does Debug Business Rules(details) show that debug Business rules does not?The must of the business rule evaluationOld and New values for field values changed by business rulesDebugg...
HiJust want to understand the best practice to trigger notification via business rule (after or async).I want to a notification to be triggered for users after a particular field gets changed. means after updation of the record. What is the best prac...
Hi, Our requirement is for a table in the list view we need a field to be viewed full of its text (multi-line text field) which is basically extends from Task table.
Hi, when we select the impact user as VIP in incident form, Then priority needs to set automatically at '2' and if requires the priority needs updgrade to Priority '1' basedon impact user request . please suggest the best solution . Rega...
Hello everyone,I'd need to access a virtual agent conversation's history to analyse them.I looked through the forum and didn't seem to find a suitable way to do that via API.I know about a sys_cs_conversation table, but can't find it anywhere. Can an...
Hello all, I am have a requirement to redirect users submitting requests in the Service Portal AND ITIL View to the Request Item, not the Request. I have successfully cloned SC Catalog Item and modified it to redirect users in the Service Portal to ...
is there a way to filter out the list based of Source table value in the DOCUMENT ID type field ?
