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ATF - validating worknotes/Additional comments on RITM

Is there any method to validate the worknotes/additional comments value on RITM form. Actual requirement is - I am putting some comments on RITM form from instance and opening the same record in service portal. Used Field Values Validation (SP) metho...

Community Alums by Community Alums  
  • 2873 Views
  • 5 replies
  • 2 helpfuls

Resolved! Group Approval Workflow

Hello everyone,I need to create a group approval workflow for emergency change request. Below are the conditions:1.- After requested for approval button is pushed then configuration_item.support group.2.- After #1 is approved, create SIMULTANEOUSLY:-...

Tester080393 by Tera Contributor
  • 2405 Views
  • 3 replies
  • 2 helpfuls

Resolved! Reading the DISPLAY NAME from an incoming email

Hi everyone. Ran into a perplexing thing today, which I would like your two cents on: When receiving an email, it's pretty easy to get certain information from that email: Senders email address, subject, body etc. But - what if I just want to get the...

How to make Service Portal widget readonly

I have added a custom widget in the Service Portal incident page.I want to make the widget non editable when the incident state is "resolved" or "closed".Could you please tell how can i achieve this.Please find the below widget script. HTML <div clas...

Bhagya_0-1674483641756.png
Bhagya by Tera Contributor
  • 1477 Views
  • 2 replies
  • 0 helpfuls

Exclude an email from email Header rules

We have a requirement to be able to receive an automated email from another ServiceNow instance to our own. Currently, this is filtered out due to the OOTB box email filter rules for email headers. Namely, the conditions Header CONTAINS 'Auto-Submitt...