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Remote instance not connecting

Hi, im trying to connect my dev and test instances, and I get the following error: unable to connect to remote instance org.apache.commons.httpclient.HttpException: session contains no certificate - Untrusted. Confirm URL is correct and confirm IP Ad...

Make field visible when specific condition met

Hi, I have the field 'Allocated Asset' on the sc_task table. I need to make it visible only when the catalog item that the task is created for is 'Add / Return PC' and only when the variable 'Add or Return?' is populated with 'Loan' value.I tried to ...

Alon Grod by Tera Expert
  • 1206 Views
  • 1 replies
  • 0 helpfuls

How to get current month in the Schedueld report Subject

Hi,We are scheduling reports for monthly and daily incidents.In the subject of that scheduled report, we need to show the current date and month for Daily and Monthly reports respectively.I am able to set the date for daily report but I am facing iss...

vspk by Giga Expert
  • 4082 Views
  • 15 replies
  • 0 helpfuls

Resolved! Hide UI actions in Agent Workspace - Using Scripting

Hi @Ankur Bawiskar My requirement isWriting a script on hiding UI action in Agent Workspace. For Agent Workspace case table - hide the following UI actions:1. Create Work Order2. Create Standard Change Please include in the notes how you disabled the...

Resolved! Moving Update Sets with Different Instance Versions

I have a curious question. Is there any documentation stating anything about what will be moved through update sets based on instance version to different instance version. As an example, I've encountered the following issue with I believe is from th...

Joe75 by Tera Contributor
  • 7283 Views
  • 6 replies
  • 2 helpfuls

Resolved! Update set retrive after upgrade

Hi , Our dev instance upgraded successfully , how to retrieve in progress update set again into the dev instance .  Please provide me steps . @Saurav11 @Sagar Pagar @Community Alums @Community Alums @Community Alums  Please provide snips for better u...

nameisnani by Mega Sage
  • 1898 Views
  • 4 replies
  • 3 helpfuls

How to add approvers to incident table

Hi folks, We have a requirement to add approval process on incident table . primary approver will receive the approver mail, having the link to the incident he has to approve, link will redirect the approver to incident on the portal. if the primary ...

manasa0590 by Tera Contributor
  • 1306 Views
  • 3 replies
  • 1 helpfuls

find RITM in Request Table

Hi.I'm making My request Filter, and One problem occured.When Using filter, I must use Request Table. but target column is inside of RITM.Can i find that column?Thank you for your answer. 

Jaeik Lee by Mega Sage
  • 5259 Views
  • 6 replies
  • 1 helpfuls

Resolved! Script include for get group manager and type

Hi Team, I have a requirement to get group manager and group type based on reference field which refer group table. SI is Shown below, var Get_group_type_nd_manager = Class.create();Get_group_type_nd_manager.prototype = Object.extendsObject(AbstractA...

Akshaya14 by Tera Contributor
  • 1823 Views
  • 6 replies
  • 1 helpfuls

Resolved! Azure AD Integration issue - UPN length

Would like to request for recommendation on how to address ServiceNow user_name length limitation (40).We are integrated to Azure AD using UPN with max length of 256.  ServiceNow OOTB is causing issue as it truncates the data beyond 40 (length). Ther...

Lex by Tera Contributor
  • 1890 Views
  • 1 replies
  • 1 helpfuls