How to integrate Datto RMM with ServiceNow? its Spokes, Steps, Roles & Plugins.

[mania]

Hi,

How to integrate Datto RMM with ServiceNow and its Spokes, Steps, Roles & Plugins.

Can you please provide Product Documentation or any kind of help on this, It will helpful.

Thanks in Advance!

[cloudops]

Unfortunately, as of now, there is no direct integration available between Datto RMM (Remote Monitoring and Management) and ServiceNow. However, you can achieve this integration using third-party integration tools or by developing a custom integration.

Here are the general steps you might follow to create a custom integration:

1. Identify the APIs: Both Datto RMM and ServiceNow provide APIs that can be used for integration. Identify the APIs that you will need for your specific use case.

2. Create a ServiceNow IntegrationHub Spoke: ServiceNow IntegrationHub allows you to create custom Spokes for integrating with external systems. You can create a Spoke for Datto RMM.

3. Define the Integration Flows: Define the flows for how data will be passed between Datto RMM and ServiceNow. This could include incidents, alerts, asset information, etc.

4. Develop the Integration: Use the ServiceNow IntegrationHub to develop the integration. This will involve creating Actions and Flows in the Spoke that use the Datto RMM and ServiceNow APIs.

5. Test the Integration: Thoroughly test the integration to ensure that data is correctly being passed between the two systems.

6. Deploy the Integration: Once testing is complete, you can deploy the integration.

Roles and Plugins:

- For creating IntegrationHub Spokes, you will need the flow_designer and integration_hub_admin roles.
- The IntegrationHub plugin (com.glide.hub) needs to be installed in your ServiceNow instance.

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