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Copilot integration with Servcenow

nilachimori
Tera Contributor

I am trying to integrate copilot with ServiceNow using below MS documents but getting access/permission issue while indexing on the copilot end. We have created ALC for a customs role for below tables however still having issues. I even tried with some other OOTB roles and when i impersonate or logged in with that users i can see all the tables data listed below but still fails with access/permission issues. Anyone have any suggestion on this topic?

 

task
sys_user
sys_user_has_role
sys_user_grmember
sys_user_group
sys_user_role
cmn_location
cmn_department
core_company

 

https://learn.microsoft.com/en-us/microsoftsearch/servicenow-tickets-admin-setup

1 REPLY 1

Tanushree Maiti
Giga Sage

Please refer this links, see if it helps you:

Integrating Now Assist in Virtual Agent with Microsoft Copilot • Zurich Conversational Interfaces • ...

https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-desktop-connect

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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