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how to integrate serviceNow to salesforce ?

prerits
Kilo Guru

Integrating ServiceNow and Salesforce can be a game-changer for businesses looking to streamline workflows, enhance customer experiences, and improve operational efficiency. Whether it's syncing incidents with cases, automating approvals, or ensuring real-time data flow, a well-executed integration can bridge the gap between IT and customer service.
whare i want to all the record of active account in salesforce in servicenow automatically 

1 ACCEPTED SOLUTION

Sanjay191
Tera Sage

Hello @prerits 

Please check this Post to Integrating  ServiceNow And Salesforce 
and let me know 
https://www.linkedin.com/posts/sanjay-yogi-6695181a6_servicenow-salesforce-integration-activity-7299...





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Vishal36
Mega Guru

Hi @prerits

You can definitely automate this, but it helps to be clear on what data you need and how often you want it refreshed.

Here’s a common approach:

  • Use Salesforce’s REST API to query active accounts (filter by IsActive = true or similar).
  • Set up a scheduled job or flow in ServiceNow to call that API and bring in account records.
  • Make sure the mapping is clean—field names, formats, and relationships should match ServiceNow’s schema.

OpsHub Integration Manager, a ServiceNow Partner helps with this kind of sync by:

  • Pulling filtered Salesforce data (like only active accounts) on a schedule or in real time
  • Mapping it directly to ServiceNow tables (like CMDB or a custom business object)
  • Keeping both systems aligned without requiring custom scripts or plugins

Hope this helps!