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‎03-21-2025 04:25 AM
Integrating ServiceNow and Salesforce can be a game-changer for businesses looking to streamline workflows, enhance customer experiences, and improve operational efficiency. Whether it's syncing incidents with cases, automating approvals, or ensuring real-time data flow, a well-executed integration can bridge the gap between IT and customer service.
whare i want to all the record of active account in salesforce in servicenow automatically
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‎03-21-2025 04:37 AM
Hello @prerits
Please check this Post to Integrating ServiceNow And Salesforce
and let me know
https://www.linkedin.com/posts/sanjay-yogi-6695181a6_servicenow-salesforce-integration-activity-7299...
If you found this helpful, please give a thumbs up OR mark it as the solution. Thank you!
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‎05-26-2025 08:33 PM
Hi @prerits,
You can definitely automate this, but it helps to be clear on what data you need and how often you want it refreshed.
Here’s a common approach:
- Use Salesforce’s REST API to query active accounts (filter by IsActive = true or similar).
- Set up a scheduled job or flow in ServiceNow to call that API and bring in account records.
- Make sure the mapping is clean—field names, formats, and relationships should match ServiceNow’s schema.
OpsHub Integration Manager, a ServiceNow Partner helps with this kind of sync by:
- Pulling filtered Salesforce data (like only active accounts) on a schedule or in real time
- Mapping it directly to ServiceNow tables (like CMDB or a custom business object)
- Keeping both systems aligned without requiring custom scripts or plugins
Hope this helps!