how to integrate serviceNow to salesforce ?

prerits
Mega Guru

Integrating ServiceNow and Salesforce can be a game-changer for businesses looking to streamline workflows, enhance customer experiences, and improve operational efficiency. Whether it's syncing incidents with cases, automating approvals, or ensuring real-time data flow, a well-executed integration can bridge the gap between IT and customer service.
whare i want to all the record of active account in salesforce in servicenow automatically 

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Sanjay191
Kilo Patron

Hello @prerits 

Please check this Post to Integrating  ServiceNow And Salesforce 
and let me know 
https://www.linkedin.com/posts/sanjay-yogi-6695181a6_servicenow-salesforce-integration-activity-7299...





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Vishal36
Mega Guru

Hi @prerits

You can definitely automate this, but it helps to be clear on what data you need and how often you want it refreshed.

Here’s a common approach:

  • Use Salesforce’s REST API to query active accounts (filter by IsActive = true or similar).
  • Set up a scheduled job or flow in ServiceNow to call that API and bring in account records.
  • Make sure the mapping is clean—field names, formats, and relationships should match ServiceNow’s schema.

OpsHub Integration Manager, a ServiceNow Partner helps with this kind of sync by:

  • Pulling filtered Salesforce data (like only active accounts) on a schedule or in real time
  • Mapping it directly to ServiceNow tables (like CMDB or a custom business object)
  • Keeping both systems aligned without requiring custom scripts or plugins

Hope this helps!

albert_rio
Tera Contributor

I was stuck trying to integrate with Salesforce, too. Then I reached out to a Salesforce integration expert from Achieva.ai, and they handled everything end-to-end. Super helpful.

albert_rio
Tera Contributor

To integrate ServiceNow with Salesforce, you need to set up a connection between the two systems so they can share data. Usually this is done using APIs, where ServiceNow sends updates to Salesforce and Salesforce sends updates back. You map the fields you want to sync, test the connection to make sure the data flows correctly, and then make sure the integration runs smoothly without errors.

If this feels tricky or you want it done quickly and properly, Achieva.ai, one of the top Salesforce consulting firms in the USA, can help. Their experts can set up the integration for you, handle all the technical details, and make sure everything works as you need it.