How to know when the incident/problem is de activated ?

[Manikantahere]

I want to see them when they become active false but i am not able to find the way? any inputs?

[Manikantahere]

the business need is I want to know the date on which it was made active false? anyhow the issue is problem is not becoming active false upon state becoming closed.

[Maddysunil]

@Manikantahere 

You can bring active field by clicking on filter activity on activity of incident or problem..So when ever any incident or problem gets deactivated you can directly check the date and time..See the screenshot

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Thanks

[Manikantahere]

Thanks for help, now I am able to see it.

In OOB even in pdi we can see that upon closing the problem its becoming active false right may i know from where its happening ? because that's not happening in my client instance. 

[Maddysunil]

@Manikantahere 

On PDI there are OOB BR which close the incident and problem records:

incident autoclose

SNC - ITIL - Close Related

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Manikantahere]

No, I am asking when state becomes closed problem will become active false right? from where this functionality happening? because even after closing the problem record the problem remains active true??