How to know when the incident/problem is de activated ?

[Manikantahere]

I want to see them when they become active false but i am not able to find the way? any inputs?

[Dr Atul G- LNG]

Hi @Manikantahere 

It is OOTB , the reason begin, a Prb can be reoccur and user can reopen the prb. check the problem properties

[Maddysunil]

@Manikantahere 

There is a OOB Business rule on Task table which auto close the problem ticket..See the screenshot..Check that BR in your client instance

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Manikantahere]

this is as same as OOB but still problem is in active true even after state closed.

[Dr Atul G- LNG]

Hi @Manikantahere 

Please check here

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820

@Harish KM 

[Dr Atul G- LNG]

Hi @Manikantahere 

Go to INC module, all  in list view, group by Active.