How to limit attachment file size on Now Mobile

[pankajdesh]

Thanks for your response.

We have set 2000 mb in the property but still it does not work on mobile.

We have a HR task that is visible on portal and now mobile where we upload the profile photo.

When we upload photo more than 2 mb from portal it gives error as per the configuration.

But when we do it on now mobile it is get uploaded and file size get compressed less than 2 MB.

We want it to give error message on now mobile similar to portal.

Please let me know if can change this behaviour.

[Dr Atul G- LNG]

Hi @pankajdesh 

This might be helpful

https://www.servicenow.com/community/itom-forum/how-to-limit-the-size-of-attachment-for-a-particular...).

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718101

[pankajdesh]

Thanks for your response Atul.

We have set 2000 mb in the property but still it does not work on mobile.

We have a HR task that is visible on portal and now mobile where we upload the profile photo.

When we upload photo more than 2 mb from portal it gives error as per the configuration.

But when we do it on now mobile it is get uploaded and file size get compressed less than 2 MB.

We want it to give error message on now mobile similar to portal.

Please let me know if can change this behaviour.

[Dr Atul G- LNG]

Hi @pankajdesh 

I doubt we can change this behaviour. You can log a Now Support case and team can guide you. Sorry i have limited knowledge on this to help you.