How to limit attachment file size on Now Mobile

pankajdesh
Tera Contributor

Thanks for your response.

We have set 2000 mb in the property but still it does not work on mobile.

We have a HR task that is visible on portal and now mobile where we upload the profile photo.

When we upload photo more than 2 mb from portal it gives error as per the configuration.

But when we do it on now mobile it is get uploaded and file size get compressed less than 2 MB.

We want it to give error message on now mobile similar to portal.

Please let me know if can change this behaviour.

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@pankajdesh 

the size is taken from OOB system property and it will behave the same in desktop and mobile app

How to adjust the maximum allowable size of an attachment to a record 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@pankajdesh 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Runjay Patel
Giga Sage

Hi @pankajdesh ,

 

Unfortunelty you can not control upload size for mobile only, you can increase and decrease the upload size while updating the below property but it will be application for both mobile+web. Default it will be 1 GB=1024 MB.

Property Name: com.glide.attachment.max_size

 

RunjayPatel_0-1735304337973.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------