how to link 1+ change records to a parent change

telford · ‎02-09-2016

Hello community,

disclaimer - I'm an admin but not (yet) a developer so please be gentle.

We have a need to link a Change record to other existing Changes records. What is the best way of doing this?

I'm thinking a slush bucket where the user can select Change numbers from the left and move to the right and save. No need for any auto-closure or anything like that.

Thank you!

mohankonyala · ‎02-09-2016

There is already a related list called Change Request -> Parent that will allow you to add multiple change requests to the parent change.

Attached screenshot should help.

View solution in original post

mohankonyala · ‎02-09-2016

There is already a related list called Change Request -> Parent that will allow you to add multiple change requests to the parent change.

Attached screenshot should help.

telford · ‎02-09-2016

Thanks Mohan,

I have that Tab - but the [Edit...] button is missing. Any clues?

Pradeep Sharma · ‎02-09-2016

Hi Tim,

Please look for list control. Please check section 2.3 for more info.

http://wiki.servicenow.com/index.php?title=Configuring_Lists#Configuring_List_Controls&gsc.tab=0

telford · ‎02-09-2016

Thanks. Turns out we had a customised Change Request -> Parent related list. the original still exists and is fit for purpose. Thanks!

Tim