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How to link RITM to the incident

Brian Dean1
Tera Expert

‎01-22-2023 03:56 PM - edited ‎01-22-2023 03:58 PM

Team, so I have a requirement where I have specific incident CI that adds two catalog items under "Related Links". 

The goal is when the incident is created and both RITM's are submitted I would like those RITMs to be linked under "Related Records - Requested Items" inside the incident. 

 

BrianDean1_6-1674431747680.png

 

Below the are two catalog items. 

 

 

BrianDean1_0-1674430816021.png

 

I have done the following...

 

BrianDean1_1-1674431180042.png

 

BrianDean1_2-1674431205275.png

 

BrianDean1_3-1674431216109.png

 

 

BrianDean1_4-1674431225866.png

 

 

BrianDean1_5-1674431238002.png

 

 

 

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