How to load an existing form (example incident form) in a widget/page in a serviceportal

joanmarisse · ‎08-11-2016

Hello,

Good day.

I would like to ask on how to load/display an existing form (ex. incident form) in a widget /page in servicePortal?

Thanks!

vegardep · ‎08-30-2016

To add a form widget as a link on the service portal homepage:

Service Portal -> Pages -> find the page called Index, open the record and chose "Page in designer" in the related links section.

From the page designer, drag & drop an "Icon link" widget onto the page. Once dropped, press the pencil icon (top right corner) of the newly added "Icon link" widget. Set an apropriate title and set the Type field to URL and the HREF/URL field (pops up after you choose URL) to e.g.:

sp?id=form&table=incident&sys_id=-1

id is the name of the widget, table is the table you want to display the form from and -1 means new record

Or just open directly by URL:

yourinstance.service-now.com/sp?id=form&table=incident&sys_id=-1

If you want to edit the widget you have to clone it first and give it an appropriate name. The name you give it goes in the id= variable of the URL.

View solution in original post

ruzbehv · ‎06-28-2017

Hi Victor,

Did you get a solution for this? I have a similar requirement.

Regards,

RV.

Kumar Tella · ‎08-28-2019

Did you get a solution? I have a similar requirement. Regards