How to log the current node of the user?

[jaakko_jalo]

Hi,

I am troubleshooting some problems with the Connect Chat and one possible root cause for my troubles could be related to syncing issues between the instance's nodes. (issue is that not all support users in the target chat queue see the pending conversation)

If you go to page 'stats.do', then you can see the node you are on currently.

...But I would need this information from end users who cannot be expected to go to this page for this information. Instead I would need to log the end user's current node into the chat queue entry that they initiate.

I've been trying to go through the gs.getUser() and gs.getSession() functions for this information but haven't had any success with them.

[Deepak Kumar5]

Try below Way by changing cookies.

1) Get below cookies value from that user

2) use any browser cookies manager adds-on and edit your cookies and save it after changing.

3) refresh page.

[Deepak Kumar5]

Try sn_url/cache.do

If this will not work then you have to restart that node.