how to make attachment private or public

[asha23]

how to make attachments private or public

if I select an attachment as private it should only be visible to support groups, when it is public it should visible to both end users and support groups

[JP - Kyndryl]

Hi Asha,

One way to do this is to create Column Level Encryption for Attachments.

https://docs.servicenow.com/bundle/utah-platform-security/page/administer/encryption/concept/c_Encry...

You then create a new role for your Private Attachments and associate that role to the new Cryptographic module that you will have created.

Anyone having that role will then be able to see the attachments and create new encrypted ones.

All other users not having that role will not even see that there is an attachment.