How to make attachments mandatory on Remote Record Producers through the service bridge?

JacksonDo
Tera Contributor

 

Hello all!  

I am new to using the service bridge and remote record producers and have been trying to make the remote record producer force mandatory attachments but have no luck. 

The field for making attachments mandatory is hidden on the provider form when building the remote record producer. I tried adding to the list view the field to force mandatory attachment and changed it to true there but it did not make the attachment mandatory on the remote record side. 

Any ideas?

1 ACCEPTED SOLUTION

Kenny Caldwell
ServiceNow Employee
ServiceNow Employee

Service Bridge does not currently support the Mandatory Attachment field on Remote Record Producers. However, Service Bridge does support Attachment type variables, which can be set as mandatory. If your requirement is to ensure that a specific attachment is included, utilizing a variable will allow you to request a particular attachment.

 

Thank you for your question regarding the Mandatory Attachment field. We will evaluate adding support for Mandatory Attachment field in the future.

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1 REPLY 1

Kenny Caldwell
ServiceNow Employee
ServiceNow Employee

Service Bridge does not currently support the Mandatory Attachment field on Remote Record Producers. However, Service Bridge does support Attachment type variables, which can be set as mandatory. If your requirement is to ensure that a specific attachment is included, utilizing a variable will allow you to request a particular attachment.

 

Thank you for your question regarding the Mandatory Attachment field. We will evaluate adding support for Mandatory Attachment field in the future.