how to make both additional comments and work notes field visible on incident form by default.

[shashanksha]

Both Additional Comments and Work Notes should be visible at all times and Additional comments should be above work notes?

[Dr Atul G- LNG]

Hi @shashanksha 

First part:

use this option.

for 2nd part, its by design dont change and it will increase technical debt as well.

[Mark Manders]

Go to the user preferences and create the 'glide.ui.activity_stream.multiple_inputs' one with value 'true' and leave the user empty (set 'system' to true). It will set it for all users, except the ones that have their preference on just one of the two.

[shashanksha]

Hello @Mark Manders ,

 I already have make these changes, but it is not showing . Does we need to remove all the record in user preference table?

[Mark Manders]

A user preference on user level will override the preference set for system. So if that's the case, you will need to remove the personal ones to have the system preference take over.