How to make comment fields mandatory when someone marked knowledge article not helpful.

Mukesh Singh
Tera Contributor

‎08-09-2023 11:38 AM

Hi Developers,
We have a requirement to make comment field mandatory on knowledge articles when someone mark knowledge article as "Not Helpful" or "Rated as 3 or below" or "Flagged".

I have reviewed some documents and came to know all these buttons visible on "kb_view" form via some knowledge properties and not sure how to implement this requirement.

 

Please suggest.

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Bert_c1
Kilo Patron

‎08-09-2023 02:03 PM

Hi Murkesh,

 

kb_view is a UI Page. I'm not a expert on HTML that builds that page.  Maybe other community members can help with that.  If 'kb_knowledge' table doesn't contain the fields of interest, you'll need another approach than a UI Policy.

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