How to make end users / snc_internal users see RITMs??

[Community Alums]

Sometimes, when we send emails for approvals to directors or managers, they end up with the snc_internal role. Despite providing the RITM number appended with a link, they cannot navigate the RITM using the link as they don't have access.

Is there any way to enable snc_internal users to view RITMs?

[Ankur Bawiskar]

@Community Alums 

you should check table level READ ACL on RITM and see if you need to give them some extra role

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

If I do that, they will see all the RITMs, right? They should only see that specific RITM.

[Ankur Bawiskar]

@Community Alums 

then have a query business rule on RITM table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Community Alums 

Hope you are doing good.

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