How to make end users / snc_internal users see RITMs??

[Manikantahere]

Sometimes, when we send emails for approvals to directors or managers, they end up with the snc_internal role. Despite providing the RITM number appended with a link, they cannot navigate the RITM using the link as they don't have access.

Is there any way to enable snc_internal users to view RITMs?

[Ankur Bawiskar]

@Manikantahere 

you should check table level READ ACL on RITM and see if you need to give them some extra role

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[Manikantahere]

If I do that, they will see all the RITMs, right? They should only see that specific RITM.

[Ankur Bawiskar]

@Manikantahere 

then have a query business rule on RITM table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Manikantahere 

Hope you are doing good.

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