How to make fields editable that are from parent table

[vspk]

Hi All,

On the change form we have fields Planned start date, end date. These have to be filled in by Assigned To user from the change task form. And the same has to reflect on change form again.

So from the form layout I placed those change form fields on Change task form. But when I impersonate as ITIL user and see those fields, they are readonly fields and not editable.

Though I wrote a ui policy to make them readonly false that did not work.

Please help me how to make those parent table fields as editable to itil users.

Regards,

Venkata Sneha Priya Kotturi

[harishdasari]

Hi Sneha,

It should be   because of Write ACL on those two fields.

In ACL check for change_request table and all of its fields.

Now what you can do is find the Write ACL for those 2 fields and in the required roles section give the roles which ever required to edit those 2 fields.

Thank you.

Hope this might be helpful.

[vspk]

Hi Harish,

There are no acl's written on it. And also when ITIL user opens change form, they can fill those values. But they are readonly when they are on change task form.

Regards,

Sneha

[harishdasari]

Hi Sneha,

May be it should be table level ACL which is stopping ITIL users to edit it.

Fine the Write ACL on change table and give ITIL role in required role.

And Also create another WRITE acl on change_request table with field level acl as Start date. as shown in screenshot.

I believe this should fix your issue.

Thank you

[BALAJI40]

Did you check is there write ACL on those fields????

Enable the debug security and check the related acl's exist on them, if any acls are there then add the role ITIL to them