How to make fields editable that are from parent table

[vspk]

Hi All,

On the change form we have fields Planned start date, end date. These have to be filled in by Assigned To user from the change task form. And the same has to reflect on change form again.

So from the form layout I placed those change form fields on Change task form. But when I impersonate as ITIL user and see those fields, they are readonly fields and not editable.

Though I wrote a ui policy to make them readonly false that did not work.

Please help me how to make those parent table fields as editable to itil users.

Regards,

Venkata Sneha Priya Kotturi

[Rajesh Mushke]

Hi Sneha,

Please check the Read & Write ACL on this Field.

Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table. For example, for a field on the Task [task] table, a dictionary override can change the default value on the Incident [incident] table without affecting the default value on Task [task] or on Change [change].

Over ride read only : Select the check box to display the Read only field, which overrides whether a user can change the field value on the extended table (starting with the Dublin release).