How to make help text display conditionally

[nicolemccray]

I have an 'onLoad' script that will make the help text always visible.   But instead, I need an onChange script that will display it conditionally.   If 'designate_proxy' field = yes, the help text should expand:

How can I modify the script for this to work?:

    var myVar = g_form.getControl('designate_proxy');

    toggleHelp(myVar.id);

[Ankur Bawiskar]

Hi Nicole,

There is nothing in ServiceNow which allows dynamic help text to be shown/hide. Something you can do is with HTML DOM manipulation.

If I find anything then I will put it here.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Ankur Bawiskar]

Hi Nicole,

Have following jquery logic in your onChange client script.

the highlighted part you can find by finding the html element.

The html id for my example is : question_help_IO_809e9d3c4f813200fc11fa218110c78b_toggle_value

It would be different in your case.

function onChange(){

if(newValue == 'yes'){

$j('#question_help_IO_809e9d3c4f813200fc11fa218110c78b_toggle_value').show(); // show the help text div

}

else if(newValue == 'no'){

$j('#question_help_IO_809e9d3c4f813200fc11fa218110c78b_toggle_value').hide(); // hide the help text div

}

}

Screenshot for DOM:

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Bishal Sharma1]

Hi @Ankur Bawiskar ,

I tried why you proposed and in my case it is not working.

Please see below screenshot.

 3D85f46a5387830110714dfcc5dabb35ce = This is sys_id of help_text field.

I am trying to display the help text when age is twelve.

Could you please suggest!

[Hemant1]

Hello Vishal

Go to List View of Client script add isolate script checkbox

If it true make false or Vice Versa

Please mark as Helpful if it helped to resolve your query

Thanks

Hemant Kumar Ch