How to make icon link point to specific knowledge base?

PranavSuj96 · ‎10-24-2018

I am currently making a service portal and one of my icon links is for a knowledge base. I have already made a custom knowledge base called Car Issues.

When trying to configure it, the only options for knowledge base pages are along the lines of kb_home, kb_search, kb category, article, or topic. I want to be able to point one level above kb_category to the knowledge base itself, without pointing at kb_home and showing all the different knowledge bases.

Any ideas on how to do this?

Thanks!

Allen Andreas · ‎10-25-2018

Then make icon link point to URL....go to that page in your instance, copy/paste it there and voila....they go to that exact page. No point in making it anymore difficult, lol.

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Alan Coots · ‎03-07-2024

Already answered and accepted, but I found that if you select a quick link with content type "Page", page of "esc_knowledge_home", and page query parameters name of "kb_id" and value of the knowledge base sys_id you will get the same effect without opening a new tab/window.