How to make long-running RESTMessageV2 call using MID?

[davidnia]

Hi All,

I am on Fuji Patch 8.

The endpoint is expected to take 11 minutes to respond, but the call from REST message times out.

Here is the ECC response:

<results error="The request failed: Socket timeout" probe_time="185236">

I have also set the property:

glide.rest.outbound.ecc_response.timeout to 1500000

glide.http.timeout to 1500000

glide.http.connection_timeout to 1500000

Here is the code I run:

              var restMessage   = new sn_ws.RESTMessageV2( 'ABC', 'get' );

              restMessage.setEccParameter( 'skip_sensor', 'true' );

              restMessage.setStringParameter( 'url', 'https://abc.blah.com' );

              restMessage.setStringParameter( 'resource_name', 'books' );

              restMessage.setStringParameter( 'query', 'active=TRUE' );

              restMessage.setHttpTimeout(150000);

              restMessage.execute();

Why is this timing out at roughly 3 minutes?

Are the parameters having no effect?

Thank you!

[Matt Saxton - G]

Hi David,

Try this

var restMessage   = new sn_ws.RESTMessageV2( 'ABC', 'get' );



               restMessage.setEccParameter( 'skip_sensor', 'true' );



               restMessage.setStringParameter( 'url', 'https://abc.blah.com' );

               restMessage.setStringParameter( 'resource_name', 'books' );

               restMessage.setStringParameter( 'query', 'active=TRUE' );



               restMessage.setHttpTimeout(150000);



var response = restMessage.execute();

response.waitForResponse(150000);

http://wiki.servicenow.com/index.php?title=RESTResponseV2_API#waitForResponse.28Number_timeoutSecs.2...

[davidnia]

Thank you Matt.

Unfortunately this didn't work.   I did a waitForResponse( 15*60) to wait 15 minutes...and the timeout still says 3 minutes.

The call in the background script DID take 15 minutes to complete, but I was watching the ECC queue and see that it times out at 3 minutes.

What is needed I believe is for the MID server to adjust it's HTTP timeout.

David

[dmfranko]

Hey David,

Did you ever figure out a way to manage this?   I think I might have a similar problem.

Thanks!

Dan

[Miguel Posada]

Matt,

I am afraid the solution you provided is not working.

We are having the same issue with long response times. We have tried overriding the default glide.rest.outbound.ecc_response.timeout property using the REST API response.waitForResponse() method but did not work

Any Ideas?

Thanks

Miguel