How to Make Model Category Field on Hardware Table Writable

[Christine30]

Hello:

In our instance, the Model Category field on the Hardware table defaults to Hardware and is read only. In some cases, our Models are in more than one Model Category (see screenshot below). When creating a new asset, we'd like to be able to select the correct Model Category (with a filter allowing selection only from the Model Categories list). Our first question is, how we make the Model Category field writable? Second, is there any reason that the Model Category field should not be written to?  Thank you for any assistance.

Christine

[GB14]

Hello,

This is caused by the ACL's 

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=b668d66c1b0310002502fbcd2c0713fb%26sysparm_view=advanced

Thanks,
G

[Inactive_Us1238]

Hello Christin,

Please check any ACL ,UI policy are present on Hardware table over the Model category field in your instance.

[Sourabh26]

Hi,

GO the ACL on hardware table and check the field level ACL for model category field (for write access). You will able to see the related condition/script/roles due to which this is not editiable.

For making it writable do the change on ACL (for troubleshoot you can inactive all the field level ACL on model category on Hardware table and then check if you are able to edit it).

Hope this helps.

Mark this as Helpful/Correct, if Applicable.

Regards,

Sourabh