How to make multirow variable set ready only on RITM after submitting the catalog request

Sowmya MG · ‎07-08-2022

Hello Community,

I am using multirow variable set in catalog item it is editable in catalog ,I want to make the multirow variable set ready only in RITM after submitting catalog request.

Valmik Patil1 · ‎07-11-2022

Hi,

Easy way to do this is using UI policy

Please refer below article written by @Mark Roethof which will help you

https://community.servicenow.com/community?id=community_article&sys_id=a3a7a578dbbc0410190dfb2439961...

Or

If you want to make all the variable on RITM as readonly then use below code in script

g_form.setVariablesReadOnly(true)

Please let me know if you need any other help

Thanks,

Valmik

View solution in original post

Voona Rohila · ‎07-08-2022

Hi Sowmya

You can write onload clientscript which applies on RITM/TASK with below logic

g_form.setReadOnly('variableset_name', true);

or using UI Policy

refer below link.

https://community.servicenow.com/community?id=community_article&sys_id=a3a7a578dbbc0410190dfb2439961...

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

suvro · ‎07-08-2022

You can write an onLoad Client script

check the checkbox applied to requested Item

and uncheck the checkbox applies to catalog item and have the below code

g_form.setReadOnly('variableset_name', true);

Sowmya MG · ‎07-08-2022

Hi ,

I have already tried this its not working.

Voona Rohila · ‎07-08-2022

Can you share the image again and post the updated code here.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP