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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Developer Advocate Blog ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More now[dev] blog Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Developer Advocate Blog Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Developer Advocate Blog Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Developer Advocate Blog Do All Developers Need to Be Tech Leads Now? Key takeaways • AI agents can now write code faster than most teams can review it, ... Read More Developer Advocate Blog ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Seeking Twilio Alternatives for ServiceNow SMS Notifications We're evaluating alter... Read More Developer forum How to let a requester fill in additional variables on a submitted RITM from Employee Center Read More Developer forum Prompt customisation for case summarisation Does anyone know how to customise the Case Summarisation prompt so that it works fo... Read More Developer forum exclude groups from Department Change Notifications I have a list of 125 groups i need to exclude from rec... Read More Developer forum How to enable inline search by location number for a Catalog Task field on SOW Hi everyone! We are tr... Read More Developer forum UI Builder - Reference pop up configuration Need help for UI builder. I have a form component with a reference field. I am usin... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. HRSD events HR Tech - Las Vegas LEARN MORE Attending HR Tech in Las Vegas on October 20 -22? Meet with ServiceNow to see how AI complete... September 02-October 22, 2026 8:00 AM Mandalay Bay Convention Center, South Las Vegas Boulevard, Las Vegas, NV, USA Read More Federal and U.S. Public Sector SNUG Save the Date! ServiceNow Government Forum Februrary 25 Mark your calendar! ServiceNow Government Forum 2027 w... October 15-December 14, 2026 5:00 AM Walter E. Washington Convention Center, Washington, DC, USA Read More Armis events Security RX: From Lab Floor to Patient Bedside—ShiftZero with ServiceNow Prevention Before Expo... October 15-October 28, 2026 11:00 AM Read More CSM events Register now for our Oct PAITWshop sessions! It's not too late! Register now to join our virtual PAITWshop series from October 1... October 19-October 22, 2026 8:00 AM https://info.servicenow.com/WBR-MA00021969_PAITW-Platform_MT00004416_LP.html?referenceSource=Community Read More HRSD events Register now for our Oct PAITWshop sessions! It's not too late! Register now to join our virtual PAITWshop series from October 1... October 19-October 22, 2026 9:00 AM https://info.servicenow.com/WBR-MA00021969_PAITW-Platform_MT00004416_LP.html?referenceSource=Community Read More ITSM events Register now for our Oct PAITWshop sessions! It's not too late! Register now to join our virtual PAITWshop series from October 1... October 19-October 22, 2026 9:00 AM https://info.servicenow.com/WBR-MA00021969_PAITW-Platform_MT00004416_LP.html?referenceSource=Community Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

How to make 'Order guide' in Service Catalog conversational?

I am looking for a guide for making Order guide Conversational. I want to know what are the best practices for doing it. Also what are the alternative if we can't make it conversational. It would be great help if anyone could guide me.Thanks & regard...

  • Question

Strict Read Only field can still be updated via GlideRecord

Hi Community,I am testing the new Read only option on sys_dictionary in a Personal Developer Instance (PDI).According to the official documentation, setting a field to Strict Read Only is expected to prevent any updates from UI, Client Scripts, and S...

  • Question

Automatically Close All Incidents When a User Becomes Inactive

Hi everyone,I have a requirement in ServiceNow.Requirement:When a user is marked as inactive (Active = false) in the User (sys_user) table, all incidents created by that user should automatically be moved to the Closed state.Example:Suppose a user ha...

  • Question

UI Builder - Reference pop up configuration

Need help for UI builder. I have a form component with a reference field. I am using this form component in a modal. When I click on the magnifying glass of the reference field, a pop up appears. I think the list is from workspace view. Can I change ...

  • Question

ChatGPT Integration with ServiceNow - Latest API Guide

ChatGPT Integration with ServiceNow - Latest API Guide:   Overview: Recently, I was exploring the integration of ChatGPT with ServiceNow and wanted to test out the ChatGPT integration on my Personal Developer Instance (PDI). While the articles and vi...

  • Article
  • Integrations

Searching CIs by name in Next Experience Global Search

Hi experts We’d like our users to find CIs in Global Search, ideally for example just by typing the CI name.We linked the NLQ Genius Result (Intelligent Search for CMDB) to our search profile. "Linux servers" or "Computer ABC12345" work fine, but sea...

  • Question

Help for this error

Hi everyone, how are you?When starting an "Assisted configuration of Conversational Interfaces," I'm receiving this message, but the flow is proceeding. Should I be concerned, and how can I fix this error? I can't find the "GlideEntitlementAPI" scrip...

  • Question

When AI Can Write a Thousand Answers, What's Yours Worth?

Key takeaways A community post is worth the decisions in it: what you tried, what you ruled out, and why.The more generated content gets published, the less real experience the next developer has to learn from.Using AI to help you write is fine. Hid...

  • blog

Prompt customisation for case summarisation

Does anyone know how to customise the Case Summarisation prompt so that it works for all case states (New, WIP, and Resolved)? Is it sufficient to clone, customise, finalise, and publish a single prompt, or do I need to clone, finalise, and publish t...

  • Question

exclude groups from Department Change Notifications

I have a list of 125 groups i need to exclude from receiving trigger notifications.I have located the workflow in question that is contributing to firing the event   These are the conditions i have added,so under the 125 groups the parent is this^ bu...

  • Question

What is update Source in servicenow?

In ServiceNow, Update Source is a feature used in the Update Sets module to bring changes from one ServiceNow instance into another. Update Sources are typically linked to instances from which you want to retrieve or compare update sets.Key Details A...

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